Frequently Asked Questions
What is an e-Consult?
An e-Consult is a peer-to-peer consultation where a primary pediatric provider seeks expert medical expertise from board-certified pediatric subspecialists through a HIPAA compliant communication platform. XPERTCARE has developed a network of top US pediatric subspecialists for e-Consults. Contact us to access over 40 subspecialists in our network.
There is a shortage of pediatric specialists in the US. To make it worse, most pediatric specialists are concentrated in major metropolitan areas and at Academic Medical Centers. This means most parts of the country do not have access to pediatric specialists. As a result, patients face long wait-times for specialist appointments and have to travel long distances to see a specialist. e-Consults enable the pediatric provider to get expert guidance from board-certified pediatric subspecialists on diagnosis and treatment plans. This enables timely diagnosis and reduces unnecessary travel to the specialist’s office.Studies indicate that e-Consults lead to: • Timely diagnosis and care for patients as a result of access to specialists • Better management of patients with chronic illnesses • Reduced cost of care associated with un-necessary travel to specialist offices • Increased patient satisfaction • Increased care coordination among providers, that is, pediatric providers and subspecialists
Contact us to find out how the network of our pediatric subspecialists can help.
Does XPERTCARE only focus on pediatrics?Yes, XPERTCARE is a virtual network of pediatric subspecialists who provide e-Consults to primary pediatric providers. We are passionately dedicated to helping children from birth to 18 years of age get access to timely specialty care. XPERTCARE is the only virtual network of subspecialists focused on serving the pediatric population.
How does XPERTCARE help parents get access to the top pediatric specialists?XPERTCARE has built a large network of the best pediatric specialists by working with pediatric specialists from top institutions such as Harvard-based Massachusetts General Children’s Hospital and Johns Hopkins Children’s Hospital. Experts in our network were trained at the leading Academic Medical Centers in the US including Johns Hopkins, Massachusetts General Hospital, Brigham and Women’s Hospital, Stanford Medicine among others
What is the process of obtaining e-Consults?• Obtaining e-Consult from our subspecialists is simple. • Visit our website and request for a Demo to get access to our network of pediatric specialists • Click on ‘Request for Demo’ and get access to our network of pediatric specialists
How long does it take to get expert opinion back?After you submit the consult, it will take approximately 24 to 48 hours depending on complexity of the case. We will continually update you on the progress and will help facilitate timely consultation from the selected medical expert.
When will I know if my request is being reviewed?You will receive an email confirming that your case has been sent to a specialist.
Do I need an email account to request for an e-Consult?Yes, you need an email to create an account with XPERTCARE. We use your email to keep you updated on the progress of your case.
Can I check on the status of my consult?XPERTCARE works hard to ensure that cases get reviewed as soon as possible. As a result, you will receive email notifications about the progress of your case and hence no need to keep logging on the website to check the status of your request.
What subspecialties are available for e-Consults?
Our network has experts from the following subspecialties:Genetics Pediatric Allergist Pediatric Cardiology Pediatric Dermatology Pediatric Endocrinology Pediatric Gasterontology Pediatric Hematology and Oncology Pediatric Leukemia Pediatric Nephrology Pediatric Neurology Pediatric Neuro-oncology Pediatric Neuroradiology Pediatric Neurosurgery Pediatric Oncology Pediatric Ophthalmology Pediatric Orthopedic Surgery Pediatric Otolaryngology Pediatric Palliative Care Pediatric Radiology Pediatric Rheumatology Pediatric Urology