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What is Telemedicine and How Does it Work for Children?

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Consult with a Board-Certified Pediatrician from the safety of your home.

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By: Dr. Lisa Di Enno, MD, FAAP

While telemedicine has been around for a while now, it has had a huge boost in demand since our world turned upside down thanks to COVID-19. Some people are familiar with this type of service, but many others have been left scratching their heads.


How does it work?

To make things a bit easier, we figured it would be helpful to go through some of the basics. Though, first, it is important to determine which service you want to use. Keep in mind that some take insurance, others don’t. Find the one that fits your needs and go to the website to book an appointment. When you do, you will likely fill out some basic intake forms giving a bit of medical history and the reason for your currently booked visit.


Getting Ready for Your Visit

There are a few things that you can do before your visit. This will not only make the visit move more smoothly, but it will allow the pediatrician to have more detailed information about your child. Of course, you also want to gather all your questions and concerns.

  • Weigh your child.
  • Take your child’s temperature.
  • Do a respiration count.
  • Take heart rate.
  • Have medication handy that the child takes every day.
  • Send pictures of any physical symptoms.


During Your Visit

You can host your telemedicine call anywhere you are comfortable, but take these tips into consideration:

  • Use a well-lit room.
  • Make sure the space is quiet and free from distractions.
  • If possible, have another person nearby to help – if needed.

Your pediatrician is there to solely focus on you and your child – just as if you were in their office. So, ask your questions, share your concerns, and get the medical care you are seeking.


When Telemedicine Should Not Be Used

If your child is…

  • In severe pain
  • Not responding
  • Not acting normally
  • Having chest pain

These are red flag symptoms and warrant a trip to the nearest ER. Do not wait!


How much does it cost and is it covered by insurance? 

Yes, it is covered by insurance. If you have covered by Tricare or Medi-Cal, or other insurance plans that XpertCare accepts, you pay nothing. XpertCare bills insurance for the service and you pay nothing. Our goal is to increase access to high quality Pediatric Care.

Telemedicine opens up access to convenient and thorough care by pediatricians while you remain in the safety and comfort of your home. If you are ready to book your telemedicine appointment XpertCare today, click here:  https://xpertcare.vsee.me/u/clinic

Dr. Lisa Di Enno is the Chief Medical Officer at XpertCare Pediatric Digital Clinic. You can contact her at lisadienno@xpertcare.online to schedule an appointment.